Your safety - our highest priority
Much is being written about “safety” and “data privacy” in the media. This webpage details how we guarantee your safety when using moveUP.
1. moveUP remote care is safe
moveUP is recognised as a safe medical device. We would like to stress that moveUP patients are guided by real people; not robots or a computer program. Your care team may consist of kinesitherapists, physiotherapists, dieticians and other medical professionals. The degrees of professionals using moveUP to provide remote care are checked on their authenticity.
It is important to realise that for a safe rehabilitation patients need diligently follow experts’ instructions. Additionally, questionnaires are to be answered truthfully and within 8 hours after reception. On this page you can read how we handle patient data security.
2. The moveUP app is safe
moveUP is recognised as a safe medical device. Multiple studies have confirmed that moveUP is both safe and effective.
3. The step counter is safe
The step counter adheres to all safety rules as one would expect from an automatic activity tracker. Garmin also respects European legislation regarding data privacy and security.
4. Safety and security of patient data
As a digital medical device moveUP adhere to strict safety and security ruling regarding patient data management. For example, the server on which patient data is stored is located in Belgium. This computer is protected by specialists. All moveUP employees frequently have to change their passwords. An external agency checks moveUP’s data safety and security management in practice.
moveUP's safety and quality marks
moveUP has the CE-mark. The CE-mark indicates that moveUP adheres to all EU-rulings regarding safety, health and environment. Read more about the CE-mark of the EU >
Officially recognition in Belgium
The Federaal Agentschap voor Geneesmiddelen en Gezondheidsproducten (Federal Agency of Medication and Health Products) has approved to describe moveUP as a “safe, of good quality and effective medical device”.
The eHealth-platform, a federal public agency in Belgium, has confirmed the safety and security of moveUP’s information and patient data privacy practices.
The Rijksinstituut voor ziekte- en invaliditeitsverzekering, the national health insurance, has decided to cover the moveUP treatment plan.
To obtain these recognitions, the mobile Health Belgium platform played a part. This platform is an initiative of the Belgian federal government. Read more about mobile Health Belgium >
ISO/IEC 27001 is an international standard on how to manage information security. To provide you with personalised care, moveUP asks and stores patient data. Patient data are stored safely. moveUP adheres to all requirements that ISO puts on information systems. More about ISO 27001 >
ISO 13485 specifies requirements for a quality management system where an organisation needs to demonstrate its ability to provide medical devices and related services that consistently meet customer and applicable regulatory requirements. To obtain the ISO 13485 certificate, moveUP was checked by an external, independent and professional agency on all the requirements. More about ISO 13485 >